Office Policies

Need to refill a current medication prescribed by our office? We are happy to process refills for chronic conditions when needed. Please allow at least 3-5 business days for refill requests to be processed.

Please Note: There may be times when we will need to schedule an appointment for your provider to review the need for ongoing use of your medication before approving a refill.

Here are the quickest ways to submit a refill request:

• Option 1 (preferred):  Contact your pharmacy. They can send us an electronic request to fill your prescription.
• Option 2:  Send us a message via our Patient Portal.
• Option 3:  If you are unable to use our portal, please call the office with the name of the medication and pharmacy you would like it sent to.

1.  Please check with your insurance company regarding when you will need to have a referral from us for seeing a specialist or having labwork or testing done. 
2.  Call us with your insurance information, the name of the specialist you will be seeing, and the date of your appointment.
3.  Please allow 3-5 business days for your referral to be processed.

Sick Appointments:

Call our office to speak to the front desk to schedule an appointment. If you are not sure if it’s necessary to bring your child in, or you would like advice in regards to your sick child, you may leave a message for a nurse or doctor to return your call.

Well Visit Appointments:

Can be scheduled up to 3 months in advance. Please check with your insurance company to determine whether you should be scheduling a well visit every 365 days or every calendar year.

If you are running late for your appointment, we will do our best to accommodate you. However, there may be times when we will need to reschedule. This is to ensure that other patients aren’t kept waiting and that all of our patients get the dedicated time and attention needed to properly address their medical concerns.

We value the time that we have set aside to see and treat your child. If you are not able to keep your appointment, we require 24 hours notice. Cancelled and missed appointments present a cost for us and for other patients who may have needed that appointment. For this reason, same day cancellations and missed appointments without prior notification may be subject to a $25 cancellation fee.

There is no fee for Immunization Records. Abbreviated medical records are $5 and full charts are $15. A discount will be given for the records of each additional child. Please allow 2 weeks for completion.

• Medical Release Form: TO our Office (PDF)
• Medical Record Release FROM our Office (PDF)

Any patients/caregivers ages 2 and up visiting our office with concern for fever, cough, congestion, sore throat, vomiting, diarrhea or other contagious illness will be asked to wear a mask. Additionally, there may be times of the year when the community rates for respiratory disease are high enough (i.e. peak flu season) when we may implement universal masking within our entire office to limit opportunities for spread of viral illness.

We strive to minimize antibiotic overuse by educating families on proper use and adhering to evidence-based guidelines for responsible prescribing. Since many illnesses are viral and don't require antibiotics, our pediatricians explain alternative treatments and emphasize the importance of natural healing when appropriate.

Furthermore, we avoid prescribing antibiotics over the phone, as we believe in conducting proper assessments before doing so. Antibiotics are prescribed only when necessary and appropriate, ensuring patient well-being while mitigating the risks of antibiotic resistance and unnecessary side effects.

We respect everyone's time and kindly ask that you arrive 5 minutes early for your appointment. While we understand delays happen, late arrivals may need to reschedule to keep us on schedule. 

Missed or canceled appointments without 24-hour notice may incur a fee, as they impact our clinicians, staff, and other patients.

Our practice values efficiency by utilizing technology. We encourage you to visit our website, register for our patient portal, and use automated reminders for appointments and routine care or immunizations when available.

The health and well-being of your children are our top priorities. We firmly support the expert guidance and recommendations provided by leading health authorities, including the American Academy of Pediatrics (AAP) and the Advisory Committee on Immunization Practices (ACIP). As such, our vaccine policy aligns with the evidence-based immunization schedule developed by these organizations.

We believe:

• Vaccines save lives. Immunizations have been proven to prevent serious illnesses, reduce the spread of contagious diseases, and protect vulnerable populations.
• Vaccines are safe. Extensive research and rigorous safety standards ensure that vaccines are both effective and secure for children and young adults.
• Vaccines protect communities. By vaccinating according to the recommended schedule, we help prevent outbreaks and protect individuals who cannot be immunized, such as infants too young for certain vaccines or those with certain medical conditions.

Our Policy Highlights:

• Recommended Schedule: We follow the immunization schedule endorsed by the AAP and ACIP because it has been carefully developed to provide the best protection at the most appropriate times.
• Evidence-Based Approach: Our recommendations are grounded in the latest medical research and data, reflecting a strong consensus among pediatric and public health experts.
• Transparent Communication: We are always available to discuss any questions or concerns about vaccines and are committed to providing clear, respectful information about the benefits and potential risks.

We understand that deciding how to protect your child’s health is one of the most important decisions you’ll make. By following this policy, we aim to ensure that every child in our care has the opportunity to grow up healthy, safe, and protected against preventable diseases.